Product Breakdown: Grab’s Broken Components — Insights from the Perspective of a Technical Product Manager
Introduction:
I am a product manager with experience overseeing various products, ranging from stable ones to early-stage and the development of 0–1 products. While I acknowledge that no product can be flawless and that bugs may arise, despite not being a QA professional, I possess a keen eye for details. My goal is to ensure that any product I am involved in developing, managing, or testing is as close to perfection as possible.
Broken Items:
Grab Invest:
Issue: Main page to Navigate to Grab Invest from Grab home page is broken
First Identified Time: 7:12 pm SGT, 03-January-2024
How to Navigate:
1. Visit “https://www.grab.com/sg/"
2. Scroll down to the “Financial Services” section.
3. Click on “Invest."
Screenshots:
URL:
Potential Solution:
Fix the link and add screenshot testing to make sure this doesnt break in the future. (This is important because this is one of the links on the main page)
GrabFood:
Issue: GrabFood main page (food.grab.com) is broken and shows 403 forbidden many times. (At a higher level, looks like cloudfront is not properly configured, leading to this error)
First Identified Time: 1:43 pm SGT, 04-January-2024
How to Navigate: Go to https://food.grab.com/en
Screenshots:
Issue: GrabFood Page UI/UX is confusing when its loading for first time or in a slow network. This leads to a bad initial customer experience and could lead to dissatisfaction and churn in the worst case.
First Identified Time: 1:43 pm SGT, 04-January-2024
How to Navigate: Go to https://food.grab.com/en
Screenshots:
Potential Solution: Add skeleton loaders in UI to make the loading better.
GrabExpress:
Issue: Unable to signup with a google account when it is not linked to a phone number
First Identified Time: 6:41 pm SGT, 09-January-2024
How to Navigate: Go to https://express.grab.com/en and click on Login
Screenshots:
URL: https://express.grab.com/book/login?method=grabId
Potential Solution: Make login smooth by allowing Different OAuth Login and not be rigid on the login process which could lead to customer drop.
Issue: Loosing out a lot of customers because the Signup flow does not work. Go to login and try to sign up with phone number. It says it will ask for OTP but gets redirected to the previous page
First Identified Time: 1:43 pm SGT, 04-January-2024
How to Navigate: Go to https://express.grab.com/en and click on Login with mobile number
Screenshots:
URL: https://express.grab.com/book/login?method=grabId
Potential Solution: Fix the mobile OTP login flow.
